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COVID-19 Updates


1300 703 703
Mon-Fri: 8:30am - 4:45pm ACST

As a result of the Government’s COVID-19 social distancing rules, some allied health services have had to close their doors temporarily or restrict some of the treatments they offer to patients. For example, many dental practices have temporarily cancelled routine dental treatment, but have remained open for emergency dental care (e.g. tooth loss or tooth fractures).

If you are looking to access an allied health service (such as a dentist, optometrist, chiropractor or dietitian) at this time, you could call your allied healthcare provider or check their website to see what services are available and if there are any limitations.

In April the National Cabinet agreed to the Australian Dental Association recommendation that dentists move to level 2 restrictions (such as fitting dentures, braces, non-high speed drill fillings and basic fillings), allowing a broader range of dental interventions to occur where the risk of transmission can be managed and PPE stocks procured by the private sector.

WHAT YOU NEED TO KNOW DURING
CORONAVIRUS (COVID-19)

Dental

Examinations

Fillings


Crowns

Endodontics

15.1%

Click the percentages 
for a further breakdown

16.4%17%4.5%25.1%

Physiotherapy

70.2%

Speech Therapy

34.1%

Optical

28.8%

Finding  A Service Provider during COVID-19

DentistPsychologistHealth ServicesOptometry

Placeholder Video Explanation of Data

Claiming Extras

Hospital Insurance Cover

Will my hospital insurance cover me for in-patient hospital treatment of COVID-19 if needed? 

Our hospital cover is a 'Gold' level of cover, meaning it covers all clinical categories available in a recognised hospital. The Department of Health has advised that treatment for COVID-19 is largely supportive treatment for respiratory symptoms, such as pneumonia. Under the defined hospital clinical categories most hospital treatments for COVID-19 would be covered by the ‘Lung and chest’ clinical category and, for those patients at risk of presenting renal issues, this would be covered by the ‘Kidney and bladder’ and the ‘Dialysis for chronic kidney failure’ categories. As our hospital cover is gold standard, it covers all clinical categories without exclusions, so you can be confident you hold cover for the clinical categories the Department of Health have identified above.

However it's important to understand that Australia's healthcare system is currently actioning a state-based response to the global COVID-19 pandemic. To this end, holding private health insurance will not get you preferential treatment such as avoiding waiting lists, choice of hospital or specialist team. Instead the GP/medical team will follow state protocol and instruct you whether to stay home and isolate or will triage you to an assigned hospital in your area depending on your risks and symptoms. The Royal Flying Doctors is acting in remote areas and will relocate patients to an assigned COVID-19 hospital again based on state-based protocols.

Staying Informed

We know this can be an uncertain time, so we want to keep you updated and informed about coronavirus (COVID-19) and the ways we’re helping our members

Read the latest news

Hospital Waiting TimeElective Surgeries4% Member Discount

Mental Health

Looking after your mental health through COVID-19 

Download our guide catered specifically for Police, Emergency Services workers and their families. It includes identifying warning signs, coping tools and further online tools and resources

Download Guide

Parent's Guide

A guide for parents on talking to your kids about COVID-19

Protecting your children from the world you see day-in day-out as a police or emergency services worker is always top of mind, but for once we’re confronted with a problem affecting everybody, and it’s outside of your control. It’s hard to know the right way to talk to kids about coronavirus. 

Too little information and the problem appears minor, too much and it can feel like nothing they do will make much difference.

Download Guide

Tele-Consult Benefits

New tele-consult benefits help you keep up your treatment from the comfort of home 

Emergency Services Health have introduced teleconsult benefits for:

•Physiotherapy
•Psychology
•Counselling
•Occupational Therapy
•Dietary
•Speech Therapy

To confirm whether you’re able to receive benefits for the above services, get in touch by calling 1300 703 703.

Click To Call

Elective Surgery

As result of Australia’s success in flattening the curve, our low rates of COVID related hospitalisation and new data on stocks of PPE, National Cabinet agreed that from 27 April 2020, category 2 and some important category 3 procedures can recommence across the public and private hospital sectors.

National Cabinet further agreed that the following procedures can recommence from 27 April 2020:

  • IVF
  • Screening programs (cancer and other diseases)
  • Post cancer reconstruction procedures (such as breast reconstruction)
  • Procedures for children under 18 years of age.
  • Joint replacements (incl knees, hips, shoulders)
  • Cataracts and eye procedures
  • Endoscopy and colonoscopy procedures

It is estimated that a gradual restart of elective surgeries will see 1 in 4 closed elective surgery operating lists reopen, with flexibility for states to determine the appropriate levels of elective surgery within this general framework.

Reintroduction of elective surgery in a staged manner balances the ongoing need for the capacity to treat COVID-19 patients, while allowing our hospitals to treat elective surgery patients.

These arrangements will be reviewed by 11 May 2020, to determine if other elective surgeries and procedures can recommence and volumes increased.

https://www.pm.gov.au/media/update-coronavirus-measures-210420

Learn More

Rollover Benefit

Thanks to our unique Rollover Benefit you don’t need to worry about losing your Extras benefits while social distancing rules are making it harder for you to make an appointment - in most cases your benefits will still be there for you when you need to catch up on all the appointments you’re missing right now.

As our Rollover Benefit allows members to carry over any used Annual Maximum benefit that is not claimed during the previous calendar year the next following year, you’ll have access to higher annual maximums once you’re able to visit your health provider once more, so you’ll be able to schedule catch-up appointments (subject to waiting periods and annual limits).

Our unique Rollover Benefit means you won’t lose it if you can’t use it right now

Fitness professionals have had to adapt to the challenges of COVID-19, with many of them going online. From H.I.I.T to Pilates and Yoga, and everything in between, there has never been more lounge room and backyard friendly workouts available.


download and print our colouring-in pages to keep the little ones entertained while you’re out there protecting the community. And if you have time around the job, join in too. Colouring-in is a proven calming tool for both adults and kids.

Click the images below to view some of our favourite free resources;

Click the below images to download them and get colouring.

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